Order Routing

Quixess automatically routes orders to the best fulfillment source, reducing shipping costs and improving delivery times.

What is Order Routing?

Order routing is the process of automatically directing customer orders to the most efficient fulfillment method:

• Warehouse stock
• Supplier dropship
• Third-party logistics (3PL)
• Multiple suppliers

Setting Up Order Routing

Step 1: Configure Fulfillment Sources

1. Go to Settings → Fulfillment Sources
2. Add sources:
   • Warehouse: Your inventory location(s)
   • Supplier: Dropship via supplier
   • 3PL: Third-party warehouse
3. Set priority and availability

Step 2: Create Routing Rules

1. Go to Orders → Routing Rules
2. Click + New Rule
3. Set conditions:
   • Customer location
   • Order value
   • Product type
   • Stock availability
4. Define action:
   • Ship from warehouse
   • Dropship from supplier
   • Split across sources
5. Save and activate

Step 3: Monitor Routing

1. View order fulfillment status
2. Track shipping times
3. Monitor costs per channel
4. Adjust rules based on performance

Routing Strategy Examples

Strategy 1: Cost Optimization

• In-stock items → Ship from warehouse
• Out-of-stock → Dropship from supplier
• Bulk orders → 3PL facility

Strategy 2: Speed Optimization

• Orders <$50 → Dropship (faster)
• Orders >$50 → Warehouse (consolidate)
• Premium customers → Same-day dispatch

Strategy 3: Geographic

• East coast → East coast warehouse
• West coast → West coast warehouse
• International → Closest 3PL

Benefits

✓ Reduce shipping costs by 15-30% ✓ Faster delivery times ✓ Automatic supplier selection ✓ Reduced manual intervention ✓ Better customer experience

Best Practices

• Test rules with sample orders first
• Monitor fulfillment metrics weekly
• Adjust rules seasonally
• Keep supplier SLAs updated
• Build feedback loop with operations

Next: Return Management